Introduction
Lynda Carter Counselling values your privacy and the security of your personal data. We committed to protecting the personal data which you provide to enable us to deliver agreed services and fully comply with all associated legal GDPR obligations.
The Purpose of this Policy
This Privacy Policy details the type of information and personal data collected in order to administer agreed services or to process enquiries relating to the services provided. This Policy aims to outline our duties of transparency under the General Data Protection Regulation otherwise known as GDPR amended under the Data Protection Act 2018, also referred to as UK GDPR.
How to contact us
If you would like to contact me regarding this Privacy Policy or in relation to your data you can do using the details below.
Name: Lynda Carter
Address:155 Hanby Close, Fenay Bridge, Huddersfield, HD8 0FZ, West Yorkshire, UK.
Phone Number: +44 (0)7941421698
E-mail: Lyndacartercounselling@outlook.com
Website address: Lyndacartermld.co.uk
ICO Registration Number – ZA157632
The type of personal information we collect
We currently collect and process the following information:
If you contact me to engage in counselling services, in order to provide you with the agreed service, the following identifiable and contact personal data is collected.
- Personal identifiers, contacts and characteristics
- Name
- Address
- Date of birth
- Phone Number
- Location
- GP Surgery
How we get the personal information and why we have it
The personal information we process is provided to us directly by you when you make an enquiry via the contact box on the website or you contact me directly.
We use the information that you have given us to respond to your enquiry.
No data is shared with any other organisation.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is Your consent. You can remove your consent at any time. You can do this by contacting Lynda Carter via email at Lyndacartercounselling@outlook.com
How we store your personal information
Your information is securely stored in a locked cabinet.
We keep your contact details for 5 years. We will then dispose your information by shredding the paper copies. Any digital records are encrypted at rest, when the records are no longer required they are digitally destroyed.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Lyndacartercounselling@outlook.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint by emailing Lyndacartercounselling@outlook.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk